Excellent written and verbal communication and interpersonal skills are essential to bank secretaries, as well as knowledge of computer office software including desktop publishing, spreadsheet creation, and database management programs. Accurate typing and proofreading ability along with professional telephone etiquette are required. The personal traits of maturity, dependability, professionalism, attention to detail, and maintaining client confidentiality are also essential. The ability to multi-task and cope politely with interruptions is also important. Bank secretaries also need knowledge of financial software programs and familiarity with corporate financial procedures.