Administrative Support Professional with extensive computer application and process experience, bookkeeping, customer service and call-center experience within the travel, insurance and Union benefits industries. • Trained & experienced working as a Bookkeeper, Administrative Assistant, Office Manager, and Call-Center professional. • Excellent Computer Skills: o Certified Microsoft Office Specialist - Expert Level Application Usage o Technical Second Level Application Support Experience o Desktop Publishing experience using Microsoft products as well as Adobe Acrobat 7 Professional o Computerized Accounting & Bookkeeping experience using QuickBooks Pro, Microsoft Money Small Business, Peachtree Accounting, and other proprietary software. • Previous experience working both independently with minimal supervision, as well as in a team environment. QUALIFICATIONS SUMMARY Administrative Support Professional with extensive computer application and process ex