Customer service administrators provide assistance and support to customers for a range of different industries. This job involves taking orders, responding to inquiries or complaints, and providing alternative suggestions to products that may be out of stock or unsuitable for the customer.
Customer service administrators should have a customer-focused mindset and excellent communication skills. They must be proactive, able to take initiative, and comfortable talking on the phone. Typically, employers require a high school diploma as well as the following skills:
Customer service – customer service administrators spend a lot of their day talking and communicating with customers, so remaining professional and friendly at all times is crucial
Teamwork – this job involves working with colleagues towards shared company and team goals, so customer service administrators must work well with people from all walks of life
Communication skills – customer service administrators should be strong communicators, as they need to provide a consistently great experience for customers
Salesmanship – selling is a key part of a customer service administrator’s role, since they promote certain products and push discounts to hit targets
Problem-solving skills – customer service administrators need good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
Customer Service Administrator Education and Training
The minimum requirement to become a customer service administrator is a high school diploma or GED, although some employers may require a college degree as well. Previous experience in a customer service or administrative role is advantageous, as is familiarity with basic office software. Customer service administrators typically learn the majority of their skills through on-the-job training.
Customer Service Administrator Salary and Outlook
The median annual salary for customer service administrators is $43,000. Customer service administrators in the 10th percentile earn $31,000 a year, while the highest paid earn around $66,000. Bonus structures and profit-sharing schemes can amount to around $8,000 and $9,000, respectively, while commissions can reach up to $3,500.
Health benefits, primarily medical and vision coverage, are often included as part of the salary package for this job. The Bureau of Labor Statistics predicts that job growth in this sector will decline 5 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you build your career as a customer service administrator:
Customer Service Training – author Kimberly Delvin covers the essentials of great customer service, from essential behaviors to service strategies and systems that ensure excellent service every time
Powerful Phrases for Effective Customer Service – this book features 700 phrases to improve customer service skills, each of which can be used in 50 different