Answering and directing phone calls to relevant staff Scheduling meetings and appointments Taking notes and minutes in meetings Ordering and taking stock of office supplies Being a point of contact for a range of staff and external stakeholders Preparing documents for meetings and business trips Processing and directing mail and incoming packages or deliveries Greeting and directing visitors and new staff to the organisation Writing and issuing emails to teams and departments on behalf of teams or senior staff Researching and booking travel arrangements for staff members Finding ways to improve administrative processes