• A strategic professional with 10 years of experience in managing overall process operations related to talent management using SAP while meeting business needs in a fast-paced, dynamic and globally expanding MNC environment • Delivered process breakthrough improvements towards business excellence by adopting business process improvement techniques and ensuring quality compliance • Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight, customer loyalty, and high compliance scores • Knowledge of setting-up standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience environment, while adhering to SLAs • Proficient in incident/change management; implemented customer-centric systems to ensure smooth execution of changes • Skilled in working on projects such as Retro Analysis (Six Sigma Project), Score Card Data Gathering, Queue Management, COE – Volume Trend and other different Analysis using Tableau and Over Time Management Issue Management, Follow-up Analysis, Overpayment Analysis using multiple tools and applications like a tableau, Sharepoint etc… • An effective communicator with excellent analytical and problem-solving skills