- Proficient typing skills - Computer skills and a knowledge of relevant software packages - Basic literacy and numeracy skills - Organisational abilities - Administrative skills - Good communication skills, both written and verbal - A polite phone manner - Good customer service skills - Self-motivation - The ability to work independently and as part of a team - A conscientious and responsible working attitude - Accuracy and good attention to detail - The ability to do the same task for long periods of time - The ability to work under pressure and to tight deadlines - Good spelling, punctuation and grammar - A positive approach in a busy working environment - A knowledge of health and safety policies - A good understanding of data confidentiality issues