? 13 years + experience in Operations Management, Vendor Management, People Management, Resource & Capacity Management, Quality Management and Project Management, fluent in German language ? Skilled in conflict resolution, performance evaluation, building productive relationships with clients and staff. ? Energetic self-starter with excellent team development, conflict resolution and negotiation skills. ? Expert in forecasting workforce requirements, managing demands, leading high performing teams under tough deadlines, to meet expectations of multiple customers.