Prior to joining to multimedia, content and development, I was an insurance supervisor servicing insurance and mortgage companies. The name of the account that I was part of is Berkadia Commercial Mortgage LLC. My role as an insurance supervisor and analyst was to obtain and review mortgage and insurance documents (financial report, site inspection, company rating, commercial assets, mortgage deed of trust, etc.) to make sure that that all accounts assigned to us are compliant with loan agreement. I was constantly communicating with clients via email, phone and fax. Part of my responsibility is to communicate with insurance agents, insurance companies, borrowers and lenders/investors. My other responsibility was to create weekly and monthly reports for investors for them to know the status of their loan accounts which are compliant and non-compliant. As a supervisor, I also monitor team's performance, provide proper coaching and administrative support to all team members. As a tenured supervisor and with advanced skills in Microsoft Office tools most specially in Excel and Outlook. I was assigned as a reporting POC for the entire account, to provide Service Level Agreement report to clients and create monthly incentive report to be credited to the employees who passed the SLA to their payroll accounts. I was part of this account for more than 6 years wherein I fully utilized my administrative, customer service and leadership skills.