Energetic and results-driven with experience in customer service. Track record of conferring with customers by telephone or in person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include: – Customer relationship management – MS Word, Excel, PowerPoint – Customer account creation satisfaction.