Administrative position using skills in desktop publishing with job experience in Administrative Support and Customer Service duties that encompass the following areas: Assisting with documentation and data entry duties. Handling filing of documents and storing of materials. Acting as a liaison between customer and company. Assisting with complaints, orders, billing and queries. Resolving customer complaints via phone and email. Using telephone to reach out to customers and verify account information. Greeting customers warmly and ascertaining problems or reasons for calling. Assisting with placement of order. Advising on company information and answering every inquiry. Taking payment information and other information such as address and phone numbers. Answering questions and enlightening on terms of service. Informing customers of deals and special offers. Other ad-hoc duties as assigned by supervisor requirements.