• Experienced in Testing, Configuration and Implementation of HIS. • Expert in gathering, analyzing and testing various healthcare applications wide issues and resolving. • Expertise in supporting and testing of paragon modules like Laboratory, Materials Management, Registration & Patient Admit modules, Medical Records and maintaining reference master of Paragon (like Charge Codes, Inventory, Caregiver, etc...). • Skilled in supporting McKesson applications such as Horizon Blood bank, Horizon Patient Folder, McKesson time and attendance, Claims administrator (EC2000), Pathways compliance advisor (PCA), Pathways contract management (PCON), etc. • Adept in manual testing of PCRs(Process Change Request) • Skilled in user provisioning in various healthcare applications. • Adept in interface tools such as Egate, Iguana and Cloverleaf Interface Engine. • Verifying the tickets in the DK ,service center and ITSM ticketing tools with respect to the SLA norms and raise the flag in case of any deviation. • Case creation ,classification and providing initial response in salesforce. • Documenting new Incidents/Task • Updating current Incident/Task status by checking the latest Journal updated in Service center, for all ‘not closed’ Incidents / Tasks in Incident tracker. • Follow-up on open Incident/Task if ticket is ‘Active’, ‘Accepted’, ‘Pending-Other’, follow up with the Assignment Group. • Incident / Task status update • Checking the Latest rman backup reports twice a day. • Server Reboot Monitoring Process- to check the server is back up after the reboot and escalate to the concern on call person. • ITSM ticket Monitoring- done every 8 hours a day and if there is any discrepancy in the tickets notifying to the concern team. • Monitoring the new tickets created during the nightly maintenance window and reporting the same to client. • Verifying the tickets with respect to the SLA norms and raise the flag in case of any deviations and No ticket should be opened for more than 14 days since the open date. • Reporting the number of Closed Incidents and tasks in a excel sheet once in a day and also for a week.