I possess more than ten years of progressive experience in the customer service field. My professional history includes positions such as Customer Service Representative , Senior Quality Analyst as well as a Training and Development Manager. Most recently, my responsibility as Training and Development Manager matches the qualifications you are seeking. My responsibilities included but not limited to conducting face to face training for new hires, schedule refresher training, I was responsible for the management of all the online courses the agents are required to complete. I have also completed training outside of my home country.