Highly proficient in Microsoft Office, Word, Excel, PowerPoint, Access and Internet Information Services Assertive and quick learner Possess fifteen years of professional experience as Customer service specialist Ability to reason, analyze, adjust, and make quick intelligent decisions Professional, articulate and reliable Possess sound judgment with excellent problem solving skills Comprehensive written and verbal communication skills Highly organized and ability to balance multiple tasks simultaneously Ability to solve customer queries as well as set goals and meet objectives efficiently