Bilingual (Spanish – English) Business Administrator with a Master in Business Administration (MBA) specialized in the area of International Business from the University of Wales Institute, (Cardiff – United Kingdom) – MBA mainly focused on business development in competitive and international contexts. Highly experienced in performing administration and management process in area of customer service and operations; creating strategies of planning represented in identification of necessities of the organization and optimization of resources. Knowledge in implementation and certification of Quality Management System ISO 9001 as also, defining management indicators to evaluate process and project effectiveness. I have developed process analyses skills, work team management, attention to details, record keeping, decision making, discipline, orientation to achievement, assertive communication and planning.