Typical responsibilities: answering calls, taking messages and handling correspondence maintaining diaries and arranging appointments typing, preparing and collating reports filing organizing and servicing meetings (producing agendas and taking minutes) managing databases prioritizing workloads implementing new procedures and administrative systems liaising with relevant organizations and clients coordinating mail-shots and similar publicity tasks logging or processing bills or expenses acting as a receptionist and/or meeting and greeting clients if more senior, recruiting, training and supervising junior staff