Administrative Assistance - data entry, email handling, & research. Self-reliant and enthusiastic professional with nearly 7 years of experience in the field of customer service. In-depth knowledge of customer service protocols and practices. Well-versed in providing assistance to clients in various aspects and troubleshooting arising problems. Specializes in delivering online support to the clients in a professional and organized manner owing to strong IT background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity. Bilingual, award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. Clear communication skills and friendly demeanor Excellent time management and leadership skills Typing skills of 50+ WPM