Identify and implement measures effective in elevating efficiency and improving responsiveness to client needs Collaborate with IT and Programming departments to establish safe methods for receiving confidential data from consumers Participate in off-site kick-off/product launch meetings with Pharmaceutical Representatives. Prioritize, schedule and delegate work assignments to maximize productivity. Assist in recruitment and hiring of qualified job applicants, consistent with company policies. Conduct training of, manage and motivate the Project Management Department and Customer Service Representatives, with efforts that result in the creation of a focused, productive support structure. Ensured compliance with established standards of performance and quality.