Over 4 years and counting of expertise working as a Public Contact Representative. Daily tasks include taking inbound/outbound calls, explaining benefits & company policy to customers, as well record keeping. Other duties performed consist of checking, creating, and responding to emails daily. As wells as drafting, editing, and proofreading documents. Also possess over 10 years of experience as an Aviation Resource Manager; skilled in scheduling, data entry, performing system audits, and ensuring compliance with regulations. Regularly generated reports for the purposes to program analysis.