• 5+ years of comprehensive customer service experience with direct experience in healthcare, retail and data entry. • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. • • Huge knowledge of personal computers including CRMs (Salesforce and QuickBase), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Internet, and company specific software. • Developed constructive and cooperative working relationships with others, and maintained them over time. • Handled complaints, settled disputes, and resolved grievances and conflicts, or otherwise negotiated with others.