I have over 20 years experience as an Administrative Professional. I first discovered my passion for writing in college and continue to perform writing functions in my work career such as updating policy and procedures, writing technical job aids, edit/proofreading and grant writing. I also write inspirational encouraging correspondence. I'm looking forward to writing a blog in the near future. I am also a great customer service professional providing excellent in service in various departments such as Collections, Billing and Telemarketing.