BA in Business Administration, Office Management, I have 23 years of experience in administrative work, knowledge in programs such as Microsoft Word, Excel (basic) Google Documents, Power Point. I update information on social networks, I share ads with deadlines. I write documents in English and Spanish, I have good communication and writing skills in English and Spanish. I am certified as a Conflict Mediator in the Bureau of Alternate Methods of the PR Court of Justice. Intervengo, oriento, I refer in informal processes as a mediator. I make reports on the situations attended that should be referred to other processes. Register and make statistics about the situations presented to me and attended by me and my colleagues.