I’m an Information Technology professional with 12-plus years of experience in technical and project support along with leadership. I have provided multi-tier support along with multiple levels of leadership support to internal and external team members. I am extremely passionate about utilizing my Agile Project management skills, knowledge, and experience to help remote or co-located teams exceed their potential.
A sample of typical tasks, duties, and responsibilities I’ve performed are list below:
- Lead IT technicians that provide Executive, tier one, and tier two support.
- Organize and facilitate Agile/Scrum project activities including planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.
- Maintain support of customer's operational IT equipment to ensure business continuity.
- Collaborate with multiple functional area managers and team members to lead or support various IT projects.
- Proactively manage and mitigate risks.
- Coach and mentor technicians.
- Empower the team to self-manage.
- Motivate and inspire team members.
- Promote teamwork to achieve business goals.
- Building a trusting and safe environment.
- Create reports and metrics to identify and improve opportunities.
- Provide technical troubleshooting and maintenance support for both software and hardware.
- Oversee the daily coordination and functional operations of customer technology services.
- Assist with internal and external communication of impediments to improve transparency.
- Manage vendor relationships.
- Analyze and maintain the IT budget.
- Researching new technologies and trends.
- Document and update processes and procedures to better suit current and future business needs.
- Prioritize workload to meet deadlines and work objectives.
- Tracking internal assets and user inventory, along with compliance status.