I help start-ups and tech companies achieve exceptional customer experience and operational excellence. As a project manager in customer operations, I have led several programs from strategy to implementation on a global level taking into account the diversity of technologies, languages, and cultures. I spent several years developing my skills at companies such as Delivery Hero, Rocket Internet, Aurea Software and Ernst & Young. Project Management - Data, reporting, and standardization of Key Performance Indicators - Set up NPS (Net Promoter Score) to measure customer satisfaction - End-to-end mapping of processes in Sales, Customer Service, HR, and Finance I am excited to hear about your projects and how I can be of support!