VIRTUAL ASSISTANT
• Respond to email
• Prepare customer spreadsheet
• Keep online records
• Schedule of meetings and appointments
• Book Travel and arrange accommodation
• Manage and update contact lists
• Provide customer service as first point of contract
CUSTOMER SERVICE
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the
time limits
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers