I’ve been working as a Customer Service of Guests with Booking.com at Assist Digital for more than two years, still present, and also had an internship as an Event Organisation Specialist with the Tunisian International Cinematic Library. I have developed impeccable phone manners with a professional communication skills in written too, and an ability to deal with agitated or distressed customers in English and Arabic language. My relevant experiences includes the following highlights:

⦁ Making 60 cold calls a day with guests to resolve medium to high complexity issues, also communicating with them via email, messaging and live chat. 

⦁ Ability to analyze KPIs and the capacity to seek solutions and propose measures within the organization to achieve client satisfaction. 

⦁ Maintaining an average 95% customer satisfaction rating (in both written and verbal communication).

 Furthermore, my experience with Booking.com at Assist Digital has helped me improve my skills, providing me with extensive knowledge of how to explain and solve the guests' cases, ensuring a high level of customer service and a positive experience for them. Additionally, I trained and supervised 2 new hired teams.