• Result oriented professional with around 12 years of work experience in Service Industry • Self motivated & Enthusiastic person ready to learn new things and take initiatives at all times • Skills in Microsoft Suite of Products; Power Point, Word, Excel, Outlook • Planning & Scheduling work and projects as per design and user requirements to get the desired results • Strong at analytical skills, negotiation skills, crisis and conflict management • High on Integrity and work ethics • Team Player, capable of leading a team, providing positive feedback to strengthen the team • Focus on Quality keeping in mind continuous improvement in the process using various methodologies • Skilled at Customer Service & Relationship Management