• Testing and configuring GPS devices remotely. • System administrator duties as creating users accounts, profiles, notification and other clients requirements. • Ability to deal with customers and solve complains on the spot. • Provide on phone assistance to the technicians during installation and maintenance. • Create system reports of devices/clients issues as per customer requirements. • Prioritizing and managing many open cases at one time. • Providing support, including procedural documentation and relevant reports. • Managing devices on clients account. • Supporting the roll-out of new applications.