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Programming & Development technical support / help desk (hardware / software)

Application Support Engineer

$15/hr Starting at $50

  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
  • Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
  • Prioritize multiple, open issues.
  • Document issue triage as troubleshooting progresses.
  • Follow best practices for change control of proposed solutions.
  • Maintain service reports.
  • Document actionable bugs for engineering resolution.

About

$15/hr Ongoing

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  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
  • Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
  • Prioritize multiple, open issues.
  • Document issue triage as troubleshooting progresses.
  • Follow best practices for change control of proposed solutions.
  • Maintain service reports.
  • Document actionable bugs for engineering resolution.

Skills & Expertise

App DevelopmentChat SupportEmail SupportIT Service ManagementTechnical SupportTicketing SoftwareTroubleshooting

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