A result-oriented professional with 8.2 Years of experience in application support environment recently worked for Tucuxi Global Inc, Chennai. • Around 7.1 years of experience in Windows-Unix Production\Customer\Data support for Business Systems for Travelling, Banking and Customer Relationship domain. • Managing as a part of the Product Support team to support the WINDOWS & UNIX servers for customer products. • Experience in Incident Tracking and Resolution. Troubleshoot and analyse root cause of production problems. • Carry out problem management duties, (i.e. the management of service affecting issues problems), including communications and escalation when required. • Ability to work under pressurized working environments deliver to tight deadlines and working effectively in a team. • Efficient Team Player, combining communication, interpersonal &problem-solving skills with analytical, decision making capabilities to enhance organizational objectives. • Incident Management, Risk Management/Business Continuity Management, Problem & Change Management, Service Management, Knowledge Management and Management Reporting.