I will be contributing my services in the application support. And also I will work as a technical supporter for the application.
I am well trained in Java and SQL.
I will work as service now admin where I can deal with multiple levels and priorities of the ticket.
- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business