Maintenance
Involves activities aimed at keeping the application running smoothly and addressing any issues that arise. Maintenance tasks may include fixing bugs, applying patches and updates, optimizing performance, and ensuring compatibility with new environments or dependencies.
Testing
Testing is crucial for ensuring the quality and reliability of the application. It involves various types of testing such as unit testing, integration testing, system testing, regression testing, and acceptance testing.
Continuous Improvement
Continuously monitor and evaluate the effectiveness of support processes and practices. Identify areas for improvement and implement corrective actions to enhance efficiency, responsiveness, and customer satisfaction.
Incident Management
Establish an incident management process to quickly respond to and resolve issues reported by users. This involves categorizing incidents, prioritizing them based on their impact and urgency, investigating root causes, and implementing fixes or workarounds.