Logistics Specialist: With experience in optimizing logistics operations, I have a proven track record of cutting expenses, increasing productivity, and streamlining procedures. My expertise includes improving on-time pickups, monitoring shipments, and ensuring timely delivery. Track and trace involves monitoring the journey of products from their origin to their destination. by following the progress of an item as it moves through various stages. Identifying the path an item has taken, often to determine its source or history
Utilized data processing skills to manage and resolve customer issues efficiently. Delivered high-quality customer service by addressing concerns and providing solutions in a professional manner
Appointment Setter: Optimized the voice dialer for both inbound and outbound calls, significantly improving appointment-setting efficiency. Scheduled appointments and accurately logged details into the CRM system, ensuring up-to-date and detailed customer information. Conducted follow-ups with customers to confirm appointment times and details, enhancing customer satisfaction and appointment reliability.
Revamped the order processing system to improve efficiency and customer satisfaction. Assisted customers with digital concerns, troubleshooting issues, and providing effective solutions. Met and exceeded sales targets, contributing to the overall success of the sales team