A personable and a proactive Call Center Representative with over 3 years of experience working for different outsourcing companies. My expertise is in customer service, sales, appointment setting and administrative task (va).
In my previous role at different outsourcing company, I maintained customer satisfaction rates 90% over the company average with 150 reps. My 99% positive customer survey results is another reason I think I'd make a great fit at your company. As an added bonus, my conversion rate for cross-sells and upsells was 10?tter than the average.
In appointment setting I am responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment for a sales representative for a follow-up visit, either in person or via telephone.
In virtual assistant my role involves a combination of proactive lead follow-up, appointment setting, searching and organizing new and old potential prospect for clients business, managing  emails and customer support. 
I am confident that I possess excellent communication skills, a customer-centric mindset, and the ability to seamlessly navigate between lead engagement and closing sales so this position is a perfect match for my love of helping people, solving problems, and selling.