I am experienced Customer Service Representative working on a BPO company for about 2 years where I dealt a lot about customer concerns and queries. I also just don't answer phone calls but I bear an analytic mind to analyze customer concerns. I did a lot of research works and I'm good at multi-tasking. Having said so I've been one of the top agents for 3 consecutive months for hitting the highest KPI, AHT, and Post Survey score. A well-read, well- informed individual that can be given a different sort of task due to my familiarity with a whole lot of subjects. I respect deadlines and main focus all the time is quality and efficiency. I work to impress and if u need someone like that send me a message! Id love to know how can I help u and your business.