Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication. Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues.
In this article, we discuss the definition of customer service and four key aspects of it, why it’s important, 21 essential customer service skills, how to improve your customer service skills and how to incorporate them into your resume.
Key takeaways:
Customer service is the support you provide to your customers before, during and after they buy and use your products or services.
Excellent customer service should be proactive, personalized, convenient and competent.
Add relevant customer service skills to your resume by scanning keywords in job listings and weaving them into the skills and job experience sections of your resume.