? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ? Check to ensure that appropriate changes were made to resolve customers' problems. ? Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. ? Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. ? Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. ? Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. ? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ? Check to ensure that appropriate changes were made to resolve customers' problems. ? Prepare and review operational reports and schedules to ensure accuracy and efficiency. ? Direct or coordinate the supportive services department of a business, agency, or organization. ? Handles customers inquiry thru Amazon Seller Center and follow up with different sources such as Walmart, Lakeside, Sears etc with regards to customer’s purchased item at Amazon- Follow up with different shipping freights for deliveries and status of the delivery – check of tracking numbers for the items. ? Responding to issues such as service inquiries & problems- Handling customer escalations and all customer relations issues. Dealing with customers and clients in a courteous, professional and diplomatic way. ? Building and maintaining positive client relationships - Able to handle complaints, aggressive customers and difficult situations. ? Delegating work according to an employee’s abilities and accomplishments- Building up effective customer service teams. ? Ability to lead and motivate others ? Provide clerical support to other departments. ? Set up and oversee administrative policies and procedures for the customer service department