A certified Avaya engineer. I have implemented and supported IP Office 500V2 & Server edition (New installation and upgrades) and configured its components i.e. voicemail, conference bridge, trunks. I can install, configure telephones (analog, digital, IP, and softphone) and do basic / advanced telephony features (phone registration, call restriction, twining, button programming ... etc). Also, I have experience with designing and implementing IVR trees. Deployed and administrated many contact center solutions such as Avaya Call Reporting (ACR), IPO Contact Center (IPOCC), and Avaya Contact Center Select (ACCS). Feel free to contact me for discussion/inquiry.