• Analyzed and assessed client’s payment history and credit score to gauge financial capability for credit modification, settlement disposition for accounts with notarized limited power of attorney. • Involved in negotiations with client’s attorneys and paralegals through direct telephone contact and e-mail correspondence. • Responsible for tracking payment scheduling and thorough tracking of client’s financial history. • Detailed documentation and data entry on a daily basis either through deliverables requested by law firms; fax, Microsoft Excel sheets, trackers, and e-mail correspondence. • Analyzed financial information acquired to produce forecasts of the credit card collections industry for use in making investment decisions. • Explained legal obligations along with associated penalties for overdue payments. • Performed specific tasks related to reviews of credit card practices and policies; recommended changes to enhance operating efficiencies. • Directly resolved client’s loan and mortgage issues with feasible payment plans