work history

Collection Supervisor

Future S.A. Funeral services https://www.futuro.com.py/

June 2021 - January 2022

I introduced organization and methods of collections, training

on conflict management with the client in charge of supervising

13 agents for early default and late default. Supervise,

monitor quality management by listening and

returns attending individually. support for

logistics management of collectors (documents subject to

collections). Report and comparison of the shape analyzes

weekly and monthly.

Collection Manager

Nexo S.A. http://www.nexo.com.py/

December 2014 - May 2021

I made personalized attention, through call center making

payment agreement managing a portfolio of 700 to 1000 clients

including individuals, sole proprietorships, S.A. Y

S.R.L. overdue for more than one year of massive consumption in the

heading of banks, finance companies, credit houses, dealerships and

appliances allowing to develop skills such as

negotiation methods and strategies maintaining empathy and

emotional intelligence towards the client.

Risk Assistant

Coop. Sacred Hearts https://www.sagrados.coop.py/

June 2012 - November 2014

Customer service, references (personal, labor and commercial),

analysis, documentation and filing of files.

Apprentice

Coop. Miraculous Medal https://www.medalla.coop.py/

Administrative Assistant

Secretary

Distributor Import San Alberto

2011 - 2012 retract