work history
Collection Supervisor
Future S.A. Funeral services https://www.futuro.com.py/
June 2021 - January 2022
I introduced organization and methods of collections, training
on conflict management with the client in charge of supervising
13 agents for early default and late default. Supervise,
monitor quality management by listening and
returns attending individually. support for
logistics management of collectors (documents subject to
collections). Report and comparison of the shape analyzes
weekly and monthly.
Collection Manager
Nexo S.A. http://www.nexo.com.py/
December 2014 - May 2021
I made personalized attention, through call center making
payment agreement managing a portfolio of 700 to 1000 clients
including individuals, sole proprietorships, S.A. Y
S.R.L. overdue for more than one year of massive consumption in the
heading of banks, finance companies, credit houses, dealerships and
appliances allowing to develop skills such as
negotiation methods and strategies maintaining empathy and
emotional intelligence towards the client.
Risk Assistant
Coop. Sacred Hearts https://www.sagrados.coop.py/
June 2012 - November 2014
Customer service, references (personal, labor and commercial),
analysis, documentation and filing of files.
Apprentice
Coop. Miraculous Medal https://www.medalla.coop.py/
Administrative Assistant
Secretary
Distributor Import San Alberto
2011 - 2012 retract