Backup and Storage Implementation and Administration Technical Support/Troubleshooting Facilities Management Customer Relationship Management CERTIFICATION • EMC Information Storage and Management. ACHIEVEMENTS • Received “Silver Award” for actively participating project migration and mentoring the L1 team In upgrading their technical Skills. • Received “Cause For Applause” for excellent support to customer Q4-2011. • Received “Cause For Applause” for receiving the excellent customer feedback ratings Q2-2012 (EMC2). • Have created nearly 26 approved EMC knowledge base articles related to NetWorker. • Have Created 5 EMC approved Networker Trouble shooting Video. • Received many customer appreciation emails for supp