Results-driven Professional with extensive experience in Core Banking and a deep understanding of banking operations gained from working with leading banks such as ICICI, SBI, and Kotak Mahindra. My assignments with TCS have provided valuable exposure to Business Analysis and IT-related aspects of banking, enhancing my ability to bridge the gap between business needs and technology solutions. I am skilled in optimizing banking processes through digital transformation, process re-engineering, and the integration of technology to improve operational efficiency, compliance, and customer satisfaction. Armed with a Postgraduate degree in Data Science and Business Analytics and holding CAIIB certification, I possess a strong foundation in both the functional and technical aspects of banking. My expertise includes conducting gap analysis, feasibility studies, and impact assessments to support the development and implementation of business solutions. I excel at collaborating with cross-functional teams, liaising with IT and external vendors, and managing end-to-end project delivery within Agile frameworks. Proficient in using project management tools like JIRA and SQL, I am adept at navigating complex projects to deliver value-driven outcomes.
- Managed Requirement Gathering and Testing for NPA System Migration to TCS BaNCS, Enhancing Data Integrity and Reducing Operational Risk by 40%: As a Functional Consultant at TCS, led the requirement gathering and testing phases for the migration of the NPA system from a legacy platform to TCS BaNCS. Ensured accurate data migration, conducted comprehensive testing, and facilitated end-user training, resulting in improved data integrity and a significant reduction in operational risks.
- Facilitated Requirement Gathering and User Acceptance Testing for Amazon Prime Subscription Integration on Mobile Banking App, Boosting Digital Engagement: In my role at TCS, focused on requirement gathering and user acceptance testing for integrating Amazon Prime subscription functionality into the Saudi National Bank’s mobile banking app. Addressed transaction rejection issues, ensured seamless functionality, and trained staff, leading to a 20% increase in subscription uptake and enhanced customer engagement.
- Led Requirement Analysis and UAT for Automation of Loan Disbursement Processes at Kotak Mahindra Bank, Reducing Turnaround Time by 40%. As a Project Manager at Kotak Mahindra Bank, spearheaded the requirement analysis and user acceptance testing for automating loan disbursement processes using CBS Finacle. Streamlined workflows, reduced processing times, and ensured high accuracy through effective testing and training initiatives
Key Skills
- Core Banking Expertise: In-depth domain knowledge in banking operations from experience with ICICI, SBI, Kotak Mahindra, and TCS.
- Process Improvement: Proven track record in process re-engineering to enhance productivity, reduce errors, and improve first-time pass rates and turnaround times