Hello VA finders! I am excited to offer my General VA skills to you. I know the basics of Microsoft office as well as power point presentation. I have had more than a decade of customer service experience in a hospital set up. I was a front line cashier for solid 17 years. I can manage multiple calls, answering emails of local and international clients. I also I am expert in time management when handling multiple calls. I also make monthly reports of the number of customers served. I am able to work under pressure with little or no guidance. I have training on how to manage irate customers and turning them into delightful one. I have excellent verbal and written communication skills and an experienced Online English Instructor serving Chinese students.