Understanding of basic business processes, customer requirements and translating them to the specific needs of software in the same way the technical drawings and specifications. Very strong technical skills, along with business intelligence and deep understanding of customer needs, so they can be transformed into the application and operating requirements. By acting as an interface between business units, technology teams and support teams. Development and design of professional reports. Troubleshooting and interact with customers, bug fixes, experience with remote support, documentation errors, creating guidelines for solving these, creating guidelines for the monitoring of facilities, ease of speech and according to the customer experience, working with systems working in layers, different management environments, allocating aid application and monitoring of cases, be the first fulcrum between supplier and direct customer. 5 years of experience in the support, installation, configuration, administration and changes of the Cognos Enterprise Suite. 2 years of experience in the support, installation, configuration, administration and changes of the Cognos Express Suite. Support to Framework Manager Models, support to Report studio reports. Development of Reports with Cognos Report studio and Cognos Workspace.