I am a native Chinese speaker and had Chinese, English and Malay educated since young. I am fluent in speaking, writing and reading Chinese (both Simplified and traditional) and English. In addition, I'm fluent in speaking and writing Cantonese. Graduated in Mathematics and Economics Degree, I am highly sensitive to numbers and formulas. My education background helps me to perform according to my client's expectations. A dependent and responsible customer relation supervisor in beauty line for 4 years. I had worked for telecommunication and retail accounts and obtained expertise in making appointments, service recovery, billing, handling phone calls and handling clients' complaints. By possessing excellent communication skills, I am able to establish productive relationships with people at all levels, I always pay full attention and have an adaptable approach to problem-solving. In addition, being a customer service representative, I am responsive to all clients' concerns and being patience and attentive to solving all problems. I'm also well-trained with time management and meeting deadlines for all given tasks. Currently, I am a virtual assistant for a local business in furniture industry. I specialize in administrative support, managing online platform and customer service. I am highly skilled with Microsoft office such as Microsoft Word, Microsoft Excel and PowerPoint for data entry and data organizing. I prefer result-oriented works and I am confident in completing each and every task given throughout the practices I have learned in my undergraduate years and past working experiences. I always pay attention to details and I possess an imaginative mind. Having said that, I'm still learning with passion to improve my skills. I'm absolutely committed to the sense of all responsibilities.