I have over 5 years of experience in Customer Service assisting U.S., Canadian and Mexican customers. I can provide e-mail, ticket and phone support and I am a fast learner. I am always willing to learn new skills in order to provide the best service possible. I have previously worked for major U.S. companies such as DirecTV, Virgin Mobile USA. My main responsibilities for DirecTV were for billing and general inquiries. I also have a University of Cambridge English Certificate – ESOL Examinations, English for Speakers of Other Languages, Teaching Knowledge Test Module I, II and III