I have more than 2 years experience in this field. In 2018 I worked as a Insurance seller for Chubb, in the last year I worked in Teleperformance Portugal, a multinational company, as a Bilingual Customer Service Representative for an E-Commerce Website and now I'm working remotely as a Bilingual Customer Support for Service Response Partner, a company based in US. I worked for a project of a market B2C via inbound calls, e-mails and chat, using Zendesk. I helped customers with their shopping online, to find the missing parcels, to refund their lost or damaged articles and much more. I love to create a customer loyalty and give the best experience through positive attitude, patience, empathy, active listening and professionalism. I want to keep on doing this job because I love it, because I care about my customers, I am attentive to the details, I'm committed to meeting their needs and I always want to improve and learn more. So If you are looking for the Best Customer Service, I'm the perfect candidate for you!!! Please feel free to contact me and discuss about your project anytime! Thank you!