ServiceNow CSA | BMC Certified Professional - Discovery | ITIL V3 Certified | Remedy | BladeLogic | Atrium Orchestrator A seasoned professional with extensive knowledge of Remedy/ITSM, ServiceNow, Discovery, BladeLogic/TrueSight Server Automation, Cloud Cost Control, Cloud Security and Atrium Orchestrator. Adept at requirement analysis, solution design, implementation, user training and customization. I excel at building the logic to get things done and in putting together the pieces to make it work. More than 9 years of experience in various ITSM modules such as Service Request Management (SRM), Incident Management (IM), Work Order Management, Web Services, Integrations, CMDB and Change Management (CM) in BMC Remedy 7.x, 8.x and 9.x. Also worked on Discovery for large networks, BladeLogic Server Automation and Atrium Orchestrator, as well as cloud platform cost and security management.