I work as a BMC Remedy/ITSM freelance Specialist for Service Management (BSM) software solutions. Close to 9 Years of experience in large, complex IT infrastructure and organizational projects. Specialties-> Implementation of BMC Remedy/BMC Atrium CMDB/ITSM solutions, Expert Remedy developer,BMC Service Request Management, BMC Service Level Management, BMC Atrium Integration Engine. ITIL Service Management Essentials v3 (ITIL v3 Foundations Exin Certificate). ITSM Implementation:-> ITSM Consulting:-> Review & Optimization of existing ITSM installations Process and Data Migration from Predecessor Systems Performance Tuning of Remedy Applications ITSM Add-on Products & Services Business Consulting Risk Analysis BMC Remedy Administration Requirement Gathering and building Customized Applications Guidance on Design and Implementation of ITSM Process and Organizational Structures Identification of your requirements and assistance with Product evaluation Compilation of IT Service Catalogs Consulting of BMC Applications & Service Automation L3 Support Planning and Implementing Disaster Recovery for BMC Remedy Planning and Implementing Continual