I am currently a Quality Manager in one of the biggest Call Center in the Philippines. I started my BPO career as a Quality Assurance Specialist, handled different types of programs from Customer Service, Technical Support and a bit of Sales. I have with me almost 12 solid years of Call Center Quality Assurance experience. I also have a vast experience in terms of creating Monitoring or Evaluation Forms for different kinds of programs. I am new here in the entire Freelancing game, but I am confident that I can land to any type of job related to my skills because of my work experience. I also have writing and analytical skills to sell. I used to write articles for SEO purposes. I am also an expert in terms of file management, database management and publishing Excel reports.