Business Process Outsourcing industry has matured over the decades by embracing technology innovations and improve the efficiency. Now it is era of Robotic Process Automation (RPA) which is gaining momentum to improve the automation and hence reducing the cost. Znifa partnered with leaders in RPA to provide customized solution for their customers. As distinct from IT outsourcing, which is hiring a third party to do IT-related activities, BPO, or Business Process Outsourcing, is outsourcing processes which are considered ‘non-core’ to the primary business strategy of the outsourcing company, like financial and administration (F&A) processes, human resources (HR) functions, call centre and customer service activities and accounting and payroll.